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Support services terms &
conditions

Terms of Service Template for Orchestrador Support Services

  1. Introduction: Welcome to Orchestrador. By accessing or using our support services, you agree to be bound by these Terms of Service and our Privacy Policy.

  2. Services Description: Orchestrador provides Digital marketing, business automation and support services, including but not limited to WIX website design and support. Services may be altered or improved at our discretion.

  3. User Obligations: Users agree to provide accurate and complete information as required by the service and to use the services lawfully and ethically.

  4. Payment: Fees for our services are based on the selected package and are divided between 6-month minimum subscription and cancel anytime. Payments are due ahead of any service taking place as specified in the service agreement.

  5. Modifications to Services and Terms: We reserve the right to modify these terms and our services at any time. Changes will be communicated to users in a timely manner.

  6. Cancellations and Refunds: Services can be cancelled based on the selected package. Cancellations will take place from the next billing cycle. You can request a refund within 14 days of the cycle as long as no work has taken place already. If work has taken place, ORCHESTRADOR will report the time and provide a refund if there is time to be refunded.

  7. Disclaimer of Warranties: Our services are provided "as is". Orchestrador disclaims all warranties, express or implied, including any warranties of accuracy, reliability, and suitability for a particular purpose. We cannot guarantee the services of WIX or any other tool we might support or have implemented.

  8. Limitation of Liability: Orchestrador will not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

  9. Intellectual Property: All intellectual property rights related to our services and all material provided are the property of Orchestrador.

  10. User Data and Privacy: User data will be handled in accordance with our Privacy Policy, which describes our data collection and use practices.

  11. Dispute Resolution: Any disputes arising from using our services will be resolved through arbitration, subject to the laws of the Netherlands.

  12. Termination: Orchestrador reserves the right to terminate service to any user for breach of these terms. Termination can take place if a customer shows gross disrespect to any Orchestrador team member.

  13. Contact Information: For any queries regarding these terms or our services, contact us at info@orchestrador.com

  14. Governing Law: These terms are governed by the laws of the Netherlands.

  15. Acknowledgement: By using our services, users acknowledge that they have read and understood these terms and agree to be bound by them.

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